Team Leader

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

Who are we looking for?

We are looking for a SIA Licensed Team Leader to manage escalation of all safety, security and some Facility related alarms, another important facet of the Operation is the incident monitoring, where there is a requirement to monitor news and analyse any potential threats, direct or indirect to the business.

You will be working 42 hours per week on a 4 on 4 off rotation. This includes days, nights and weekends from 06:30-18:30 / 18:30 - 06:30.

What we offer:

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

• Company sick pay scheme
• Paid SIA license renewals
• Enhanced Family Leave Pay
• Cycle to Work Scheme
• High staff discounts & rewards scheme
• Access to Digital GP
• Excellent pension scheme
• Death in Service - £5000
• Recruitment bonus scheme
• New business lead scheme 
• Employee assistance programme

What you will need:

• Must hold a valid SIA Front-Line License
• Minimum 2 years as an CSC Operator (or similar capacity) to qualify 
• Excellent verbal and written communication skills
• Strong collaboration skills
• Forward thinking and detail-oriented individual
• Professional appearance and demeanour are essential at all times
• Dependable and flexible with your work schedule. This is to support the team with any sick and Holiday cover which the Dedicated relief Operator may not be able to support
• Able to multi-task and remain calm in stressful situations
• Competent with computer skills (MS Word, Excel, PowerPoint, Email, Web)
• Must be ready to work in a standard shift pattern of 2 days shifts, 2 nights shifts, 4 days off
• Should demonstrate some flexibility to cover holiday  or sickness, should the opportunity arise
• Able to achieve vetting to BS7858 Standards

What are you going to do:

• You will report to the CSC Site Supervisor & Coordinator of the EMEAR Region
• Monitor & escalate any alarms as per Procedures
• Manage Type 1, Life & Safety Alarms and with appropriate escalation
• Manage email flow from Team mailer and respond to any enquiries/ Requests
• Ensure that daily/ Nightly audits such as Duress tests, Camera Checks are delegated with a Training approach
• Ensure that all IMT (related investigations and escalations are dealt with swiftly and accurately
• Conduct regular 1 to 1 meeting with Operators
• Quality assure the level of work produced by the Operators
• Ensure that all relevant topics are added in the Handover and delivered in a clear manner to the upcoming shift

Please note: These are they key elements of the role and you will be required to carry out other duties.

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.