Client Partnership Manager

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

Who are we looking for?

We are looking for a highly organised individual to plays a key role in supporting service delivery, driving contract retention and continuous improvement across the CBRE portfolio. Reporting to the Account Director – CBRE, the role is responsible for ensuring consistent operational standards, supporting account development, and driving innovation across multiple strategic client relationships.

What we offer:

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

• 25 Days annual leave per annum
• Company sick pay scheme
• Access to Digital GP & Medicash Scheme *subject to conditions*
• Excellent Company Pension Scheme
• Death in Service - 3x salary (subject to company pension enrolment, upon completion of probationary period)
• Enhanced Family Leave Pay
• High staff discounts & rewards scheme
• Recruitment bonus scheme
• New business lead scheme 
• Employee Assistance Programme

What you will need:

• Excellent communication skills and a strong customer focus.
• A valid SIA Front-Line License - essential
• Confidence and ability to establish and maintain good and effective working relationships at all levels.
• UK Driving License - beneficial
• Ability to work to deadlines, multitasking and working under pressure.
• Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
• Able to achieve vetting to BS7858 Standards

What are you going to do:

• Assist with the development, implementation, and monitoring of service improvement plans
• Promote consistent application of operational, contractual, and service standards across the portfolio
• Maintain a strong working knowledge of portfolio P&L performance, supporting the Account Director with financial insight, cost awareness, and commercial input as required.
• Develop account development and growth plans that enhance our service across the length of the contract period
• Identify and mitigate operational, compliance, and relationship risks that could impact contract stability or renewal outcomes
• Support client performance reviews, renewal preparation, and escalation management
• Contribute to long-term account strategies focused on resilience, innovation, and client confidence
• Drive the introduction of intelligence-led and technology-enabled innovations available within the business
• Identify opportunities to enhance service quality, operational resilience, efficiency, and client outcomes
• Ensure compliance with SIA requirements, contractual obligations, and internal governance standards
• Support audits, inspections, and compliance reviews across the portfolio as required
• Monitor incidents, complaints, and escalations, ensuring corrective actions are implemented and sustained
• Undertake additional duties as required in line with the needs of the business and directed by the CBRE Account Director

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.