Security Account Manager

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

Who are we looking for?

The Account Manager holds strategic responsibility for driving service improvement and innovation across assigned accounts. This includes identifying, evaluating, and implementing security technologies and operational enhancements that improve effectiveness, efficiency, and risk mitigation. The role uses data, performance insight, and client engagement to shape security strategies aligned to contractual and organisational objectives, ensuring services remain compliant, future‑focused, and commercially sustainable.

You will work 40 hours per week, Mon to Fri, 0700-1600, Flexibility required.

What we offer:

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

• Company sick pay scheme
• Paid SIA license renewals
• Enhanced Family Leave Pay
• Cycle to Work Scheme
• High staff discounts & rewards scheme
• Access to Digital GP
• Excellent pension scheme
• Death in Service - £5000
• Recruitment bonus scheme
• New business lead scheme 
• Employee assistance programme

What you will need:

• Excellent communication skills and a strong customer focus.
• A valid SIA Front-Line License - essential
• A Full UK Driving License - desirable
• Previous Security Account Management experience.
• Confidence and ability to establish and maintain good and effective working relationships at all levels.
• Ability to work to deadlines, multitasking and working under pressure.
• Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
• Able to achieve vetting to BS7858 Standards

What are you going to do:

• Responsible for all customer and operational colleagues, with a comprehensive understanding of all functions including manned guarding, CCTV and access control, key holding, post room, reception, and business support.
• Regularly engage with clients to address their concerns, provide tailored solutions, and maintain open lines of communication, thereby strengthening trust and satisfaction. This client centric approach is integral to delivering high-quality service and sustaining long-term partnerships.
• Manage staffing levels for contracted, ad-hoc, and special events including recruitment in line with BS7858, screening, and while ensuring sufficient and suitable relief staff are available.
• Maintain Assignment Instructions/Risk Assessments and ensure they remain accurate and up to date.
• Undertake ad-hoc projects as directed by the Client or Corps Security Management Team.
• Identify practical areas for personal development of the team, which can be implemented in conjunction with the Contracts Manager.
• To lead, manage and motivate direct reports including: goal setting, performance reviews, appraisals, coaching and development planning, and monitor attendance / timekeeping.
• Prompt and accurate submission of all necessary reports and performance measurement documentation to the appropriate departments.
• Effective rostering of site personnel.
• Attainment of Company’s Key Performance Indicators (KPI’s) and assist with investigation of apparent non-conformance.

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.