Security Supervisor

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

Who are we looking for?

We are looking for a highly skilled SIA Licensed Security Supervisor to be responsible for the day-to-day supervision of security operations across the UCL East Campus. The role ensures that security officers deliver a safe, professional and customer-focused service, while maintaining compliance with UCL procedures, safeguarding duties, accommodation support, and the effective use of the Gallagher Access Control and Alarm Monitoring Systems.

You will be working an average of 42 hours per week on a 4 days, 4 off, 4 nights, 4 off rotation. Shifts will be 07:00 - 19:00 / 19:00 - 07:00

What we offer:

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

• 492 hours annual leave - per financial year
• Company sick pay scheme
• Paid SIA license renewals
• Enhanced Family Leave Pay
• Cycle to Work Scheme
• High staff discounts & rewards scheme
• Access to Digital GP
• Excellent pension scheme
• Death in Service - £5000
• Recruitment bonus scheme
• New business lead scheme 
• Employee assistance programme

What you will need:

• Excellent communication skills and a strong customer focus.
• A valid SIA Door Supervisor License - essential
• Confidence and ability to establish and maintain good and effective working relationships at all levels.
• Ability to work to deadlines, multitasking and working under pressure.
• Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
• Able to achieve vetting to BS7858 Standards

What are you going to do:

• Supervise and support on-duty Security Officers
• Ensure staff compliance with Assignment Instructions, SOPs and UCL standards
• Deliver daily briefings, tasking and deployment of officers
• Monitor performance, timekeeping, and professional conduct
• Ensure FOH posts are correctly staffed and provide a high-quality customer service presence
• Manage escalated enquiries, complaints and service issues professionally
• Maintain standards of presentation, behaviour and customer engagement
• Act as first escalation point for safeguarding concerns, welfare incidents and vulnerable persons
• Ensure safeguarding procedures are followed and incidents are reported correctly
• Liaise with UCL Accommodation, Student Support and Estates teams as required
• Supervise use of the Gallagher Access Control System
• Ensure internal and external patrol regimes are completed and recorded
• Lead on-site response to fire alarms, evacuations, lockdowns, lift entrapments and major incidents
• Coordinate officers during emergencies and liaise with Control Room, Estates and Emergency Services

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.